Patient Resources

Practice Policies

Emergency Care | Referrals | Confidentiality

New Patient Visits

At the time you schedule your first appointment at North Urology, you will be requested to bring your insurance card(s) and all of your current medications with you on your first visit. You will need to arrive at least 30 minutes prior to you first appointment to complete necessary medical paperwork and health questionnaires. Alternatively, you may print these forms which can be found in the Patient Resources area of our web site and complete them at your convenience and bring them with you 15 minutes prior to your first visit.

Scheduling an Appointment

Patients are seen by appointment Monday through Thursday, 9:00 a.m. to 4:30 p.m., and 8:30 a.m. to Noon on Friday to assist with your appointment scheduling:

Call: 763.520.5888 if you are not able to keep your appointment as scheduled or are going to be late. Please contact our office as soon as possible. This courtesy allows us to be of better service to other patients.

We try our very best to stay on schedule, although emergencies sometimes arise. If we are seriously delayed, we will attempt to notify you as soon as possible. Occasionally, we may call patients in the waiting room out of turn if they have an emergency. We ask your patience if you have to wait.

If you need to have your prescription refilled, it is helpful if you know the name and phone number of your pharmacy. If you have your prescription bottle, it is best to keep it handy when speaking with our office staff.

Telephone Assistance

To save you the time and expense of some follow-up visits, we may request that you call us at the office to report on your condition. Our medical staff will take the information, review your medical record with the physician and return your call at the end of the day if it is not an emergency. Should you have questions regarding your condition, medication or treatment, please call our office during normal business hours when we have access to your medical records.

If you need to have your prescription refilled, it is helpful if you know the name and phone number of your pharmacy. If you have your prescription bottle, it is best to keep it handy when speaking with our office staff.

Emergency Care

If you should have a true emergency, it is best to call 911 or to go to the Emergency Department of the nearest hospital where the physician can offer treatment immediately.

Referrals

If you have been referred to North Urology by another physician or have a family physician, please inform us. We will be able to keep your physician current on your diagnosis and condition.

Confidentiality

Your medical record is strictly private. We will not give out information regarding your condition to your employer, friends or relatives without your written authorization. The only exception to this is when required by law.

Back to top